APPI Compliance

The app used for assuring the GDPR/CCPA/APPI/PIPEDA compliance of this site, collects your IP and the email address in order to process the data. For more check Privacy Policy & Terms of Service

Data Rectification

You can use the link below to update your account data if it is not accurate.

Data Portability

You can use the links below to download all the data we store and use for a better experience in our store.

Access to Personal Data

You can use the link below to request a report which will contain all personal information that we store for you.

Do not Sell My Personal Information to Third Party

You can submit a request to let us know that you do not agree for your personal information to be collected or sold to a third party.

Right to be Forgotten

Use this option if you want to remove your personal and other data from our store. Keep in mind that this process will delete your account, so you will no longer be able to access or use it anymore.

We are very sorry that you have encountered this situation. We want every box to arrive in pristine condition, but unfortunately we cannot monitor the entire shipping process from start to finish.

In the unlikely event that an item is damaged, expired from the manufacturer, or lost (physically arrived intact, but the item is missing from the box), please contact us via the contact form on our website.

In order for our support team to quickly resolve the issue, please submit the following photos

Photos of the entire box (applies to both lost and damaged items)
Photos of all items inside the box (applies to both lost and damaged items)
Photographs of individual items showing the damaged portion (applies to damaged item issues).
Compensation will be in the form of a partial refund or replacement of the item(s), and all customers are entitled to compensation in the above cases.

The validity of damaged merchandise is at the discretion of the support agent.

Damage to the box or packaging of the merchandise will not qualify for replacement if the contents are undamaged. Breakable snacks such as cookies, chips, etc., and melting of chocolate due to weather conditions may not be eligible for replacement.

Minor cosmetic damage, such as small scratches, may not be covered.

Due to inventory fluctuations, please notify us of any problems within 7 days of receiving your box. As soon as our support staff confirms the problem, a replacement will be sent out with your next shipment. In the event that we do not have the item in stock, we may apply a store credit.

Please double-check your country's customs regulations. Each country has different rules regarding the customs fee and tax. If you get charged for any customs fees or taxes, we are not responsible to cover it. Please keep in mind that we do not have control over the import taxes because customs taxes are charged by your local government.

～Shipping charges～
Express Shipping + Tracking - Country Group 1 (Estimated delivery date - 2~14 business days after shipping / Shipping $10.50)
Bangladesh, Bhutan, Brunei, Cambodia, Fiji, Hong Kong, India, Laos, Macau, Malaysia, Marshall Islands, Micronesia, Myanmar, Nauru, Niue, New Caledonia, Philippines, Palau, Korea, Singapore, Taiwan Republic of China, Samoa, Timor-Leste, Tonga Tuvalu, Vanuatu, Solomon Islands, Vietnam

Express Shipping + Tracking - Country Group 2 (Estimated delivery date - 2~14 business days after shipping / Shipping fee $12.50)
Andorra, Austria, Belarus, Belgium, Bulgaria, Canada, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Ghana, Greece, Germany, Vatican City, Hong Kong, Hungary, Ireland, Italy*, Israel, Isle of Man, Latvia Liechtenstein, Lithuania, Luxembourg, Malaysia, Malta, Monaco, New Zealand, Papua New Guinea, Romania, San Marino, Singapore, Slovenia, Sweden, Switzerland, Taiwan ROC), Ukraine, United Kingdom, United States, United Republic of Tanzania

Any order that has already been shipped should still make its way to you, although it may take longer than usual to arrive due to the current situation.

Yes we are!

We are ensuring that all of our staff are adhering to an even higher standard of hygiene and cleanliness. Our products are always kept in a safe environment and we will continue to ship them out to you efficiently and carefully.

The short answer is no. However, we understand your concerns, and if you would like to find out more about COVID-19, please read the following valid information from WHO: Q&A on COVID-19

Although packages are still leaving our warehouse as usual, external factors such as tightened customs scrutiny, as well as local government lockdowns will likely affect the delivery time. We will continue to monitor the situation very closely and provide updates where possible.